Frequently Asked Questions
Q: I am interested in becoming a CEMAS user. How do I get started?
A: Check out our Getting Started page.
Q: How do I gain access to the CEMAS facility?
A: The front doors to CEMAS are open Monday-Friday, 8:00am-5:00pm, except on University holidays. Office and laboratory access is restricted. If you have "daytime access" to the instrument and are at CEMAS for a reservation, please see the front desk to check out a key fob. If you have "all access" to an instrument or would like to inquire about gaining permanent access to the CEMAS facility, please email us. A staff member will contact you within 2-3 business days.
Q: How do I schedule a tour of the facility?
A: Just complete the CEMAS Tour Request form. We will respond to your request within two business days. Please note tours are subject to staff availability.
Q: I would like to get trained on an instrument. How do I go about that?
A: Ohio State students, staff, and faculty can request training through their FOM account. If you are not affiliated with Ohio State, please contact us.
Q: How do I schedule time on an instrument?
A: Ohio State affiliates can make instrument reservations via their Facility Online Manager (FOM) account. In order to reserve time, you must be trained by a CEMAS Instrument Manager. More information can be found here.
Q: Do I need to log in on FOM at the start of my reservation?
A: No. FOM will automatically log you in at the start of your reservation time.
Q: Do I need to log off of my reservation and the end of my reservation?
A: Yes. We allow users to end their reservation early if they are finished before their reserved end time. Therefore, all users must log off their reservation in FOM when they are finished. Forgetting to log off will result in a Forget Log Off fee.
Q: What if I can't make my reservation?
A: Please cancel your reservation in the FOM system as soon as possible to allow other users to utilize the equipment. You may cancel up to 12 hours preceding the reservation start time without a fee. If you cancel within 12 hours, a cancellation fee will be assessed. If you fail to show to your reservation, you will be charged for the full reservation time in addition to the log off fee since FOM automically logs you in.
Q: Where can I retrieve my data?
A: There are Data Downloading Stations located in the CEMAS facility where you can retrieve your data. Instructions on how to retrieve your data may be found by clicking here.
Q: What are the user fees?
A: The CEMAS user fees can be found here.
Q: If I have a question or issue with billing, who do I contact?
A: Please contact us at email@example.com.
Q: How do I change my funding source?
A: Ohio State affiliates can change their funding source via their FOM account under "My Accounts".
Q: Do you have a space where I can complete work before or after my instrument time?
A: Yes! We have visitor desks located in the Student Research Area. Please see the front desk for access.
If you do not see the answer to your question here, please contact us.